Terms and conditions


The apartment is rented completely furnished and equipped with crockery necessary for the maximum number of people allowed in the apartment, as specified in the receipt. Bed linen and towels are not supplied. The client undertakes to use the apartment with care.

the booking is valid only upon receipt of the down payment of 30% (50% for one week rent) of the rent. In case of cancellation the account can be returned only if the apartment is rented again. The payment of the account implies the acceptance of the terms of rent. For any reason , even in case of late arrival or early departure, the rent can’t be reduced. If the guest cannot arrive on the fixed day, is kindly asked to communicate it to the agency as soon as possible. If the client does not take posses of the apartment until 19.00 of the arrival day – without communicating it – he will be considered renouncer. The agency will not refund the account and can ask for the whole payment, besides disposing of the apartment.

the settlement of the rent must be paid at the arrival.

at the check in the guest must show the passport/identity cards of all persons that will stay in the apartment.

the apartment will be given clean and it should be given back in the same conditions. Otherwise is possible to pay for a final cleaning service. In the latter case the garbage should be taken out, the fridge should be emptied and defrosted, the cooking angle cleaned and the dishes washed.

Subject to agreement with the agency, little pets are allowed in the apartments, if not expressly forbidden in the house regulation. The guests must observe the regulation of the house, the fundamental rules of polite society (particularly avoiding noises from 13.00 to 16.00 and from 23.00 to 08.00) and occupy only the parking place of the apartment – if the apartment has one.

in case of lacks or something wrong with the working of the apartment’s equipment, the agency must be informed in order to find a remedy as soon as possible. In case of damages during the staying, the guest must immediately communicate them at the agency in order to define the extent and the compensation. Agency is not responsible for malfunctions of the house. Electric/electronical malfunctions in the apartment which can be fixed only by specialized personnel can take until two workdays to be fixed. If the reparation is made until this period of time, the agency won’t pay any non-fulfillment refund or claim for damages.

The parts declare to be privy to the informative report at art. 13 of DLGS n. 196 del 30/06/03 (Italian law) and art. 13 del Regolamento UE 679/2016 General Data Protection Regulation (GDPR) and and they authorize the processing of their personal data www.adriaticagrado.it/en/privacy-policy/